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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jordan Devine

February 27, 2026

1  out of  5
rating by Jordan Devine
"Would not recommend this place they seem very friendly in the beginning but then they made a mistake and trying to blame it on us and give us the runaround and will not fix the problem would not use these people if they're the last insurance place on Earth would rather go without. Then when you always try to talk to Greg he hands you off to one of his girls and they hand you off to somebody else and then they get back to you which they never do I've been dealing with this problem for a couple months now and nothing has been resolved. Thanks for showing your true colors.."
We responded:
"Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced. This is certainly not the level of service we strive to provide, and we’re sorry that your issue has not been resolved promptly. We take your concerns seriously and would like the opportunity to make things right. Please contact us directly at 269-463-5200 so we can address the problem personally and work towards a satisfactory resolution. If you feel that you would like to meet with me personally, my entire team has access to my calendar for you to set an appointment. "
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Cory Gargus

February 20, 2026

1  out of  5
rating by Cory Gargus
"These people are the worst they r rude and have had people on my insurance that I have not had in my house for years and charging me for it. We have called them several times trying to explain what person goes with which car and they can't seem to understand which people go with each car. I try and cancel my insurance on my vehicle because I don't need it. I drive 1 of my company trucks and they insist that I still need to be put on a vehicle. These people r unreal. Looking into other insurance companies even if I pay more."
We responded:
"Thank you for sharing your concerns. We are truly sorry to hear about the difficulties you’ve experienced with your policy and communication with our office. We understand how important it is to have accurate coverage and clear explanations, and it’s disappointing to know we have fallen short in your case. Please know that we want to resolve these issues for you as quickly as possible. We encourage you to contact us directly at 269-463-5200 so we can review your policy details together and make sure everything is properly aligned with your needs. Your satisfaction is very important to us, and we hope to have the opportunity to regain your trust. "
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Ken Ellery

November 3, 2025

5  out of  5
rating by Ken Ellery
"Bundled and saved over $500 a year 😊 should have changed sooner"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Joshua Bryan

August 20, 2025

1  out of  5
rating by Joshua Bryan
"Called they never called back"
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The Fingerman

June 11, 2025

5  out of  5
rating by The Fingerman
"Had a great experience over the phone with Connor, he kept it short and sweet but definitely ended up saving me some monies on renters insurance. Would definitely recommend."
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Will Dreiman

June 11, 2025

5  out of  5
rating by Will Dreiman
"I had an amazing experience over the phone with Connor. He helped me find a great renters insurance plan that worked for me!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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lindsey redpath

June 4, 2025

5  out of  5
rating by lindsey redpath
"Greg and Ashley are wonderful to work with and make insurance easy"
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Ryan

May 1, 2025

5  out of  5
rating by Ryan
"Jolanta was very helpful and polite, she got us a great discount."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Jolanta! Greg Hoover "
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Mike Kindig

March 27, 2025

1  out of  5
rating by Mike Kindig
"After a rate increase of over 25% on our home I called and asked for an explation. I was promised a call back with answers. NO call was ever recieved. I called again a week or so later to be told that there is no reason or anything they can do to help. We are currently chossing another provider as communication is important to us. The rate increase without a calim being filed or any changes to the property are a sign that the insurance company thinks it controls us. I understand a yearly increase we all have to deal with those but over 25% in a year in unreasonable."
We responded:
"We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent insurance services is our top priority, please contact us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to improve. Greg Hoover "
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Carol Reynoso

August 15, 2024

5  out of  5
rating by Carol Reynoso
"Andrea, was extremely knowledgeable, professional, quick response with my inquiries, and with friendly smile 😃 A pleasure doing business. I would highly recommend this State Farm to my friends and family. Thank very much looking forward for a long-term relationship. Policy holder Carol A Reynoso"
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Matt Doyle

May 6, 2024

5  out of  5
rating by Matt Doyle
"Andrew was great to work with!"
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Deb Shanaver

May 3, 2024

5  out of  5
rating by Deb Shanaver
"I’ve worked with a couple people at Greg Hoover State Farm and they’ve been very friendly. And I’m a difficult person. Not “Karen” difficult, but in the sense that I’ll get a quote from them and I’ll sit on it for a while thinking. They’ll call me and I’m still thinking so I avoid the calls. Then I finally call back and the quote is outdated so they have to do another one with a new date and whatnot. I’m not trying to be difficult, I’m just busy. The latest employee of State Farm, Andrea, worked with me and she never even one time sounded annoyed with me! lol. She was still friendly and professional. Thank you, Andrea! I appreciate you!"
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Ross Stillwell

April 25, 2024

5  out of  5
rating by Ross Stillwell
"Switched to State Farm after years of issues with Progressive. Marissa was super helpful and made the process easy."
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Antonio Alcauter

April 5, 2024

5  out of  5
rating by Antonio Alcauter
"Andrea was wonderful to work with!"
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Dale Earle

March 7, 2024

5  out of  5
rating by Dale Earle
"I have had many insurance companies over my years of owning a home, owning cars, and things of that nature, but the people at this State farm office have treated me so wonderful and have answered all my questions to make me feel comfortable. I have recommended them to many of my friends and I hope that they switched their coverage to this agent. I will keep referring them to anybody that says they are paying either too much or don't feel comfortable with the coverage they are getting."
We responded:
"Thanks Dale! We appreciate your referrals too!!"
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Susan Dale

January 8, 2024

5  out of  5
rating by Susan Dale
"Love State Farm Insurance. I have been with them since 1983. Did the search for cheaper insurance and coukd not find cheaper. I'm staying with State Farm. 👍"
We responded:
"Thank you, Susan! It is a pleasure to take care of your insurance needs!"
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Dallas Taylor

November 10, 2023

5  out of  5
rating by Dallas Taylor
"Just a little pushy she was"
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Noah jackson

October 25, 2023

5  out of  5
rating by Noah jackson
"Marissa, made getting life insurance easy and was respectful of my busy schedule and was able to get me set up very quickly and has been there ever since I started a life insurance policy to answer any question I have. She should be your Go-To for anything you need !"
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SW MI Community Watch

October 10, 2023

5  out of  5
rating by SW MI Community Watch
"I have been with several other agencies and State Farm especially in Watervliet MI is by far the best people I have had the pleasure to have my auto, home and life insurance with. They are all great and treat everyone like a person instead of a paycheck. They pay attention to detail and will do anything and everything they can to make customers happy. Friendly, professional people and highly recommend 👌 👍"
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Tom Fortune

September 5, 2023

5  out of  5
rating by Tom Fortune
"I like the place and food you don't have to wait to long"
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Crystal Ann

July 20, 2023

5  out of  5
rating by Crystal Ann
"Isis was very knowledgeable and helpful making the process of getting multiple cars insured seamless. Thank you!"
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Mark Lehtman

June 13, 2023

5  out of  5
rating by Mark Lehtman
"Helpful and trustworthy State Farm office."
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Vanessa Beilman

June 1, 2023

5  out of  5
rating by Vanessa Beilman
"Kerry is always awesome to work with! When my vehicle broke down and I called for roadside only to find out the officer there had lied and said the tow was coming from my roadside. Since it wasn’t, I was responsible for the tow fee, something I didn’t have extra money for but had to be paid. I called and spoke to Kerry and he helped me out and got my reimbursement check a few days later!! Now fast forward to today when I called to have my policy changed. He did amazing at explaining everything and was very patient with me with the several changes I decided to make!! I appreciate Kerry (and the localness of the office) more than anyone can imagine! Thank you!!"
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Jennifer Cowan

May 12, 2023

5  out of  5
rating by Jennifer Cowan
"Absolutely loved Shannon's help she was amazing and got me exactly what I needed"
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David Lammon

March 31, 2023

5  out of  5
rating by David Lammon
"There are other insurance agencies that are closer to my home and office but this place is worth the drive! Shannon has been so helpful getting my coverage for my new car. They always have everything ready for me when I come in. They remember me too! That may seem trivial but after having to deal with insurance people in Arizona, it is a welcome surprise. I did extensive research before choosing Greg Hoover - State Farm and could not be more pleased with the whole experience. I highly recommend this State Farm office!"